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Customer service.

Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.
Goods will be shipped according to weight by the following methods

Under 500gm Domestic: Australia Post 1 - 10 Business days
Under 500gm Priority: 1 - 2 Business days
Over 500gm Domestic courier: 1 - 20 Business days
Under 500gm International standard: 7 - 20 Business days

During peak holiday periods please allow an additional 5 days to our delivery time
We deliver to over 100 Countries worldwide, including USA, Canada, New Zealand, Asia and Europe.
Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.
All orders placed before 2pm QLD time are dispatched same day, otherwise orders placed after 2pm QLD time will be dispatched next business day. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
Shipping over $100 is FREE worldwide! Orders under $100 within Australia are $9.95 standard post, Express post Australia wide is $15.
Orders under $100 international are $19.95
You can use After-pay, Zip-pay, Apple pay, PayPal, bank deposit, Credit Card, Master Card, Visa, American express and Bitcoin. Once order is complete you will then receive an order confirmation via email to the email address provided at the time of ordering, Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘complete order” button, as we may not be able to amend your order once it has been submitted.
To place an order from Brickcityvillin, you may do so via our secure online store. Sale of our products are subject to availability of stock. You can view new and completed orders when you are logged into the website and select the ‘my account’ option in the header. Alternatively, you can view orders via the email sent to you when you placed the order. If you are already a member of Brickcityvillin, you are able to sign in as a member with your user name and password for purchases. This means a faster checkout process as we already have most of your details on record. Being a member also means you are eligible for special offers, discounts and promotions, and receive our newsletter as well as being the first to know about new products to the Brickcityvillin range.

Once you have found a product you wish to purchase, add it to your shopping cart. You may then proceed to our easy step-by-step checkout by clicking on the ‘checkout’ tab. You will then be asked to either ‘proceed to checkout’, ‘register as a member and also proceed to checkout’, or sign in if you are already a member. This is the beginning of the checkout process and you will then be asked to fill in your details to complete the order (i.e. mailing address, credit card details etc.)

Please ensure you double check your order shipping address as your order will be returned if the address is invalid or entered incorrectly and a return postage fee will apply.
You can be assured that our third party payment gateway providers, Shopify & PayPal are completely safe and trusted in handling and processing all your payments with our store! We use a industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.
When you reach the final billing page and submit your order, your payment will be accepted as soon as you hit the 'Pay' button at the checkout.
No, once your order has been placed and your order confirmation has been emailed to you, you cannot cancel or amend your order. If you wish to exchange or return your order once you have received it, please refer to the returns, refunds and exchanges policy.
We are happy to exchange, issue an online store credit or a refund. Products must be returned unworn and unwashed in original packaging folded neatly within 14 days from the date of purchase. Goods must be returned in their original condition, neatly folded with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned clean or undamaged and must include an explanation for the return. Customers who have received product/s with a manufacturing fault, are entitled to a full refund (Note- BRICKCITYVILLIN Warehouse undertake strict quality control on every item. If the product is faulty, you will be refunded in the original form of payment for the order).
All products purchased from BCV are covered by a 3-month warranty from the date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear & tear, natural breakdown of colors and material through time, exposure or extensive use.
We are happy to exchange, issue an online store credit or a refund on unworn and unwashed products within 14 days from the date of purchase. Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned clean or undamaged and must include an explanation.
The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the bellow delivery options:
You can be assured that our third party payment gateway providers, Shopify & PayPal are completely safe and trusted in handling and processing all your payments with our store! We use a industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.
At Brickcityvillin, we realise that privacy of your personal information is extremely important, privacy being a crucial part of our business, we are also diligent in keeping this information safe and for minimal use. If you have any questions regarding our privacy statement or about your personal information, please email your query to info@brickcityvillin.com
Collecting personal information: due to the nature of our business, Brickcityvillin require personal information from our customers to complete transactions and provide the best service we possibly can. In accordance with the privacy law, your personal information obtained by us can be accessed by you. We expect that your information is correct and up to date.
If you think you have what it takes to become an official brickcityvillin sponsor, email your proposal to info@brickcityvillin.com.
If you would you like to become an official Brickcityvillin stockist? email info@brickcityvillin.com.

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