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RETURNS & EXCHANGES

If you are not happy with the product that you have purchased online, for any reason, Brickcityvillin will provide you with an exchange upon these guidelines.

Note: This excludes Sales and Clearance items.

Returns policy

We are happy to exchange, issue an online store credit or a refund on unworn and unwashed products within 14 days from the date of purchase.

Goods must be returned in their original condition, with all tags and labels attached.

Goods may be tried on for fit but must be otherwise unworn.

Goods must be returned clean or undamaged and must include the original receipt.

We do NOT offer refunds for change of mind.

Customers who have received product/s with a manufacturing fault, are entitled to a full refund (Note- BRICKCITYVILLIN Warehouse undertake strict quality control on every item.

If the product is faulty, you will be refunded in the original form of payment for the order).

Please take due care when trying on any products/s, as ANY item/s manually defected will be returned to sender.

It is the customer’s responsibility to pay all freight charges to return the item. We do NOT Credit Note/ refund original shipping charges.

What cannot be returned?

All Sale items can NOT be returned (Excluding full priced items purchased using a discount code)

Faulty Goods

All products purchased from BCV are covered by a 3-month warranty from the date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear & tear, natural breakdown of colors and material through time, exposure or extensive use.

All goods will be inspected by our quality assurance department to verify the reason for their return. If we deem that the reason is not genuine, then you will be charged for the delivery costs of the replacement goods.

In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. We do not accept responsibility for goods that fail to arrive in their original condition.

For this reason, we encourage you to insure the goods against loss or damage while in transit.

How to return goods

  1. Please send the item you wish to exchange or return back to the below address.

BRICKCITYVILLIN.

Attention: Online Store

10 Nicklaus Court, Merrimac, QLD, 4226 Australia.

  1. In the package please include the original invoice and a note to advise if you would like an exchange, online store credit or a refund.
  2. Attend your local post office and send package. For security and peace of mind please return via an insured/traceable method as Brickcityvillin cannot be held liable for lost inbound packages. Please note customers will be responsible for any inbound postage costs.
  3. Once received in our returns department, we will inspect and process the goods within 1 – 5 days to ensure you receive your refund or exchange as quickly as possible.
  4. When your return has been processed we will notify you confirming your refund or exchange. Please note all refunds will be issued in the original form.

SHIPPING POLICY

Goods will be shipped according to weight by the following methods

Under 500gm - Domestic - Priority - Australia Post 1 - 10 Business days

Under 500gm - International - Standard - Australia Post 10 - 20 Business days

Over 500gm - Domestic - Courier 1 - 10 Business days

Over 500gm - International - Standard - Australia Post 10 - 20 Business days

During peak holiday periods please allow an additional 10 days to our delivery time

 

Email: info@brickcityvillin.com

Phone: (07)55944596

They will provide further instructions.