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RETURNS & EXCHANGES
If you are not happy with the product that you have purchased online, for any reason, Brickcityvillin will provide you with an exchange upon these guidelines.
Note: This excludes Sales and Clearance items.
We are happy to exchange, issue an online store credit or a refund on unworn and unwashed products within 14 days from the date of purchase.
Goods must be returned in their original condition, with all tags and labels attached.
Goods may be tried on for fit but must be otherwise unworn.
Goods must be returned clean or undamaged and must include the original receipt.
We do NOT offer refunds for change of mind.
Customers who have received product/s with a manufacturing fault, are entitled to a full refund (Note- BRICKCITYVILLIN Warehouse undertake strict quality control on every item.
If the product is faulty, you will be refunded in the original form of payment for the order).
Please take due care when trying on any products/s, as ANY item/s manually defected will be returned to sender.
It is the customer’s responsibility to pay all freight charges to return the item. We do NOT Credit Note/ refund original shipping charges.
What cannot be returned?
All Sale items can NOT be returned (Excluding full priced items purchased using a discount code)
All products purchased from BCV are covered by a 3-month warranty from the date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear & tear, natural breakdown of colors and material through time, exposure or extensive use.
All goods will be inspected by our quality assurance department to verify the reason for their return. If we deem that the reason is not genuine, then you will be charged for the delivery costs of the replacement goods.
In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. We do not accept responsibility for goods that fail to arrive in their original condition.
For this reason, we encourage you to insure the goods against loss or damage while in transit.
How to return goods
Attention: Online Store
10 Nicklaus Court, Merrimac, QLD, 4226 Australia.
Goods will be shipped according to weight by the following methods
Under 500gm - Domestic - Priority - Australia Post 1 - 10 Business days
Under 500gm - International - Standard - Australia Post 10 - 20 Business days
Over 500gm - Domestic - Courier 1 - 10 Business days
Over 500gm - International - Standard - Australia Post 10 - 20 Business days
During peak holiday periods please allow an additional 10 days to our delivery time
They will provide further instructions.