Terms

TERMS AND CONDITIONS

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

 

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

 

RETURNS & EXCHANGES

The following constitutes the terms upon which we will accept and process returns. By ordering from us online you agree to these terms.

Thank you for your order. BCV hopes that you are satisfied with the products that you order from us online. However, if you wish to return goods for an exchange, online credit or refund, then we ask that you follow the instructions detailed below to ensure that your request is processed efficiently.

We are happy to exchange, issue an online store credit or a refund on unworn and unwashed products within 30 days from the date of purchase. Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned unsoiled or undamaged and must include the original receipt.

How to return goods:

1. Please send the item you wish to exchange or return back to the below address.

Brick City Villin

Attention: Online Store

10 Nicklaus Court

Merrimac, QLD, 4226

Australia

2. In the package please include the original invoice and a note to advise if you would like an exchange, online store credit or a refund.

3. Attend your local post office and send package. For security and peace of mind please return via a insured/traceable method as Unit cannot be held liable for lost inbound packages.
Please note customers will be responsible for any inbound postage costs.

4. Once received in our returns department, we will inspect and process the goods within 1 – 5 days to ensure you receive your refund or exchange as quickly as possible.

5. When your return has been processed we will notify you confirming your refund or exchange. Please note all refunds will be issued in the original form.

Please note we do not do returns or refunds on sale goods


FAULTY GOODS

All products purchased from BCV are covered by a 3 month warranty from the date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear & tear, natural breakdown of colours and material through time, exposure or extensive use.
All goods will be inspected by our Quality Assurance department to verify the reason for their return. If we deem that the reason is not genuine, then you will be charged for the delivery costs of the replacement goods.

In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason we encourage you to insure the goods against loss or damage while in transit.

To return any faulty/damaged goods please contact our online store by email: info@brickcityvillin or by phone: (07)55944596 and they will provide further instructions.

 

 SHIPPING POLICY

Goods will be shipped according to weight by the following methods

Under 500gm - Domestic - Priority - Australia Post 1 - 10 Business days           Under 500gm - International - Standard - Australia Post 10 - 20 Business days Over 500gm - Domestic - Courier 1 - 10  Business days                                     Over 500gm - International - Standard - Australia Post 10 - 20 Business days

During peak holiday periods please allow an additional 10 days to our delivery time