Shipping Policy
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How much is shipping?
Australia Standard ($100+) Free Express ($100+) $4.95 Standard $9.95 Express $14.95 New Zealand Standard $19.95 Express $29.95 Orders $100+ $10 off above Order $150+ Free Standard, $9.95 Express International Standard From $24.95 Express From $39.95 Orders $100+ $10 off above Order $150+ (UK, US, CAN only) Free Standard, $9.95 Express -
Do you offer free shipping?
- Yes, all orders over $100 receive free standard shipping to Australian addresses.
- If you need your purchase sooner, you can upgrade to Express Shipping for just $5.
- All international orders over $100 receive a $10 discount off both the standard and express shipping prices.
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When will my order be shipped?
- Orders placed before 1pm Monday to Friday will be shipped the same day.
- Orders placed after 1pm Monday to Friday will be shipped the next business day.
- Orders placed on weekends or Queensland public holidays will be shipped the next business day.
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How will I know my order has been shipped?
- You will receive a confirmation email and tracking number.
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Can I change delivery information once shipped?
- Simply click the link in your tracking number to the relevant courier website and follow the relevant instructions and links on the website to edit your delivery requirements.
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How long will my delivery take?
- All delivery times are subject to courier availability and international customs.
- During peak holiday periods, please allow up to an additional 10 business days.
- We accept no responsibility for delayed deliveries but will assist in tracking your package.
Australia
Standard
QLD, NSW, ACT, VIC
2 to 7 business days
Express QLD, NSW, ACT, VIC 1 to 4 business days Standard SA, WA, NT, TAS 2 to 10 business days Express
SA, WA, NT, TAS
1 to 4 business days
New Zealand
Standard
5 to 10 business days
Express
3 to 7 business days
International
Standard
UK, USA, Canada
6 to 12 business days
Europe
7 to 13 business days
Asia
5 to 11 business days
Middle East 5 to 11 business days South America 6 to 12 business days Central America 6 to 12 business days Africa
6 to 12 business days
Express
UK, USA, Canada
4 to 7 business days
Europe
5 to 8 business days
Asia
3 to 6 business days
Middle East 3 to 6 business days South America 4 to 7 business days Central America 4 to 7 business days Africa
5 to 8 business days
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Are there other costs associated with international orders?
- Yes. International orders can attract additional costs which vary by country.
- You are responsible for paying any import duties and taxes imposed by your country’s relevant Customs team or similar authority.
- You must pay these duties before they will release your package for delivery.
- You should be contacted by your local authority when teh package arrives in your country.
- Please check these costs prior to purchasing as some countries have particularly high rates.
- To estimate your duties and taxes, try the import calculator at www.simplyduty.com. Estimates provided should be treated as a guide only.
- We will not adjust our prices to reduce the cost of your purchase in order to minimise the taxes you owe.
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More information
- If you have any comments, concerns or questions regarding shipping, please contact our team by email at orders@brickcityvillin.com