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Buy Now, Pay Later! Free Shipping Over $100

Shipping Policy

  1. How much is shipping?
    Australia Standard ($100+) Free
    Express ($100+) $4.95
    Standard $9.95
    Express $14.95
    New Zealand Standard $19.95
    Express $29.95
    Orders $100+ $10 off above
    International Standard From $24.95
    Express From $39.95
    Orders $100+ $10 off above
  2. Do you offer free shipping?
    1. Yes, all orders over $100 receive free standard shipping to Australian addresses.
      1. If you need your purchase sooner, you can upgrade to Express Shipping for just $5.
      2. All international orders over $100 receive a $10 discount off both the standard and express shipping prices.
  3. When will my order be shipped?
    1. Orders placed before 1pm Monday to Friday will be shipped the same day.
    2. Orders placed after 1pm Monday to Friday will be shipped the next business day.
    3. Orders placed on weekends or Queensland public holidays will be shipped the next business day.
  4. How will I know my order has been shipped?
    1. You will receive a confirmation email and tracking number.
  5. Can I change delivery information once shipped?
    1. Simply click the link in your tracking number to the relevant courier website and follow the relevant instructions and links on the website to edit your delivery requirements.
  6. How long will my delivery take?
    1. All delivery times are subject to courier availability and international customs.
    2. During peak holiday periods, please allow up to an additional 10 business days.
    3. We accept no responsibility for delayed deliveries but will assist in tracking your package.

      Australia

      Standard

      QLD, NSW, ACT, VIC

      2 to 7 business days

      Express QLD, NSW, ACT, VIC 1 to 4 business days
      Standard SA, WA, NT, TAS 2 to 10 business days

      Express

      SA, WA, NT, TAS

      1 to 4 business days

      New Zealand

      Standard

      5 to 10 business days

      Express

      3 to 7 business days

      International

      Standard

      UK, USA, Canada

      6 to 12 business days

      Europe

      7 to 13 business days

      Asia

      5 to 11 business days

      Middle East 5 to 11 business days
      South America 6 to 12 business days
      Central America 6 to 12 business days

      Africa

      6 to 12 business days

      Express

      UK, USA, Canada

      4 to 7 business days

      Europe

      5 to 8 business days

      Asia

      3 to 6 business days

      Middle East 3 to 6 business days
      South America 4 to 7 business days
      Central America 4 to 7 business days

      Africa

      5 to 8 business days

  7. Are there other costs associated with international orders?
    1. Yes. International orders can attract additional costs which vary by country.
      1. You are responsible for any import duties and taxes imposed by your country’s relevant Customs team or similar authority.
      2. Please check these costs prior to purchasing as some countries have particularly high rates.
      3. We will not adjust our prices to reduce the cost of your purchase in order to minimise the taxes you owe.
  8. More information
    1. If you have any comments, concerns or questions regarding shipping, please contact our team by email at orders@brickcityvillin.com or phone 0406 228 243.