Shipping Policy

1. How much is shipping?

   Australia	Standard ($100+)	Free
   	Express ($100+)	$4.95
   	Standard	$9.95
   	Express	$14.95
   New Zealand	Standard	$19.95
   	Express	$29.95
   	Orders $100+	$10 off above
   	Order $150+	Free Standard, $9.95 Express
   International	Standard	From $24.95
   	Express	From $39.95
   	Orders $100+	$10 off above
   	Order $150+ (UK, US, CAN only)	Free Standard, $9.95 Express

2. Do you offer free shipping?
   1. Yes, all orders over $100 receive free standard shipping to Australian addresses.
   1. If you need your purchase sooner, you can upgrade to Express Shipping for just $5.
   2. All international orders over $100 receive a $10 discount off both the standard and express shipping prices.
3. When will my order be shipped?
   1. Orders placed before 1pm Monday to Friday will be shipped the same day.
   2. Orders placed after 1pm Monday to Friday will be shipped the next business day.
   3. Orders placed on weekends or Queensland public holidays will be shipped the next business day.
4. How will I know my order has been shipped?
   1. You will receive a confirmation email and tracking number.
5. Can I change delivery information once shipped?
   1. Simply click the link in your tracking number to the relevant courier website and follow the relevant instructions and links on the website to edit your delivery requirements.
6. How long will my delivery take?
   1. All delivery times are subject to courier availability and international customs.
   2. During peak holiday periods, please allow up to an additional 10 business days.
   3. We accept no responsibility for delayed deliveries but will assist in tracking your package.

      Australia	Standard	QLD, NSW, ACT, VIC	2 to 7 business days
      	Express	QLD, NSW, ACT, VIC	1 to 4 business days
      	Standard	SA, WA, NT, TAS	2 to 10 business days
      	Express	SA, WA, NT, TAS	1 to 4 business days
      New Zealand	Standard		5 to 10 business days
      	Express		3 to 7 business days
      International	Standard	UK, USA, Canada	6 to 12 business days
      		Europe	7 to 13 business days
      		Asia	5 to 11 business days
      		Middle East	5 to 11 business days
      		South America	6 to 12 business days
      		Central America	6 to 12 business days
      		Africa	6 to 12 business days
      	Express	UK, USA, Canada	4 to 7 business days
      		Europe	5 to 8 business days
      		Asia	3 to 6 business days
      		Middle East	3 to 6 business days
      		South America	4 to 7 business days
      		Central America	4 to 7 business days
      		Africa	5 to 8 business days

7. Are there other costs associated with international orders?
   1. Yes. International orders can attract additional costs which vary by country.
   1. You are responsible for paying any import duties and taxes imposed by your country’s relevant Customs team or similar authority.
   2. You must pay these duties before they will release your package for delivery.
   3. You should be contacted by your local authority when teh package arrives in your country.
   4. Please check these costs prior to purchasing as some countries have particularly high rates.
   5. To estimate your duties and taxes, try the import calculator at www.simplyduty.com. Estimates provided should be treated as a guide only.
   6. We will not adjust our prices to reduce the cost of your purchase in order to minimise the taxes you owe.
8. More information
   1. If you have any comments, concerns or questions regarding shipping, please contact our team by email at orders@brickcityvillin.com